?Do you offer OEM/ODM service?
Yes, we have rich experience in offering OEM/ODM service. Including label, packaging etc.
?How about the shipping cost?
Usually provide existing sample for checking quality. A little bit sample charge for custom designs. Sample charge is refundable after place order. Customer bears the sample freight.
?How long is the sample lead time?
Usually 7-10 days for sampling to EU, AU or USA. It depends on the logistic company.
?Why do you charge sample fee?
We need to order the material for your customized designs, pay for printing and embroidery, and cover our production costs. Once the sample fee is paid, we take full responsibility for your samples until you confirm it is perfect.
?How much is the sample fee?
Usually it is USD $10-50 per pcs. The sample fee will be higher if there are complex embroideries or printing requirements.
?How do you control the quality?
Our factory has 20 years of experience in pet toys manufacture. All of our workers have 10-20 years of experience. We check the finished toys one by one to ensure the quality is good.